All LA LUMÉA sales are final. As our products are skincare formulations applied directly to the skin, we are unable to accept returns, exchanges or refunds once an order has been placed.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please email hello@lalumea.com within 7 days of delivery with your order number and a photo. We will review your case and arrange a suitable resolution.
Undeliverable Parcels
If an international parcel cannot be delivered and is returned to our shipping hub, the order will be cancelled and refunded once we receive it back.
